FAQs
1. How can I contact you?
Got a burning question or just want to chat about the wonders of plush sea animals? You can reach us at wonderbuddiesusa@gmail.com. We promise we don’t bite (unless you’re a cookie, then all bets are off)!
2. Where are your products shipped from?
Our delightful toys and crafty kits are shipped straight from our magical wonderland (also known as our warehouse). We like to think of it as a treasure chest filled with joy, creativity, and a sprinkle of sea salt from our plush sea animals!
3. Can I get a refund on my product?
Absolutely! We have a 30-day return policy. If your item is still in its original packaging and hasn’t been used (we know how tempting it is to dive right in), just let us know, and we’ll work our magic to get you a refund!
4. What if my item is damaged or defective?
Oh no! That’s a bummer! If your item arrives looking like it had a rough day at sea, please contact us right away. We’ll evaluate the situation and make it right faster than you can say “plush octopus!”
5. How do I return an item?
Returning an item is as easy as pie (and we love pie)! Just email us at wonderbuddiesusa@gmail.com to get the ball rolling. Remember, the item should be in its original condition, like a shiny new penny!
6. Can I exchange my item for something else?
Sure thing! The quickest way to get what you want is to return the item you have and then place a new order for the item of your dreams. It’s like a treasure hunt, but with less digging and more clicking!
7. Do you ship internationally?
Ahoy, matey! We do ship internationally, but make sure to check if your country is on our map of shipping destinations. We’d hate for your plush sea creature to get lost at sea!
8. How long does shipping take?
Shipping times can vary, but we aim to get your goodies to you faster than a dolphin can jump! Typically, you can expect your order to arrive within a week or two, depending on where you are. Patience is a virtue, but we know it’s hard when you’re excited!
9. Are your toys safe for children?
You betcha! Safety is our top priority. All our toys are made from high-quality, safe materials that are perfect for little hands and big imaginations. No worries here, just fun and creativity!
10. What if I have more questions?
If you’re still scratching your head or just want to chat about the wonders of childhood play, don’t hesitate to reach out! We’re here to help and make your shopping experience as delightful as a sunny day at the beach!